Shipping/Refund Policy

Shipping

Muse de Paris offers a variety of fast and secure delivery options.

-Standard Shipping (UPS 4 to 5 business days): $8.95 USD flat rate.

All orders over $100.00 USD qualify for free shipping.

-Express Delivery (UPS 2-3 business days): $25 USD

-Next Day (UPS Next Day Air): $35 USD

*Unless otherwise specified, no presence or signature is required for delivery.

Orders are prepared and dispatched Monday through Friday when placed by 12 p.m. EST or the following business day when placed after 12 p.m. EST. Delivery time is estimated from the time your order is shipped. Possible delays will be communicated.

Due to COVID-19, orders and returns may experience some delays. We appreciate your understanding during this time.

 

Return/Refund

Orders may be returned to the same payment or exchanged with the label provided within 14 days of reception, subject to conditions. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt as proof of purchase.

To start a return, you can contact us at musedeparisinquiries@gmail.com. If your return is accepted, we will send you a return shipping label (which will be deducted from your refund), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at musedeparisinquiries@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions and non-returnable items

Items must be returned within 14 days of receiving your order. Products must be unworn and unwashed. All items must have all tags still attached. There is no return or exchange for final sale items. Any returns must be made at your own cost. However, you must obtain your proof of postage until you have received a store credit or exchange, just in case your order is lost on its way back to Muse de Paris. Failure to read the shipping policy will result in a store credit only policy.